FAQ

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition. To request a return, please contact our support team.

Orders are typically processed within 5 days for West Msia or East Msia up to 14 working days depending on your location. You’ll receive a tracking number once your order ships.

Yes, we ship internationally. Delivery times and shipping costs vary by country. Please check your cart at checkout for available options and rates.

Once your order is shipped, you’ll receive an email or SMS with a tracking number and link. You can use this to track your parcel’s progress in real time.

If your order hasn’t been shipped yet, you can request a cancellation or update within 12 hours of placing the order. After that, changes may not be possible.