Terms and Conditions

1. Acceptance of Terms

1.1. TUSHIMA TRADING SDN BHD (TUSHIMA TRADING SDN BHD) provides a matching service between tutors and clients seeking tuition services. By using this website or engaging in our services you explicitly agree to comply with and be legally bounded by the following terms and conditions. TUSHIMA TRADING SDN BHD reserved all rights to amend the terms and conditions at any given time.

1.2. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service

1.3. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or entire Website.

1.4. This Website also contains links to other websites, which are not operated by Basic Principles (the "Linked Sites"). Basic Principles has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2. Definitions

2.1. References to "Our", "We", "Us" and "TUSHIMA TRADING SDN BHD" shall be referred to or also known as TUSHIMA TRADING SDN BHD.

2.2. References to "You", “Users” and "Your" shall refer to as users visiting the TUSHIMA TRADING SDN BHD web site, as the context requires.

2.3. References to "Tutor" or "Tutors" shall be referred to as users who have registered and maintained an account with TUSHIMA TRADING SDN BHD. He/She has explicitly and irrevocable stated his/her interest in receiving tutoring assignments.

2.4. References to "Client", or "Clients" shall be referred to as the person(s) who formally makes a request to engage in TUSHIMA TRADING SDN BHD’s services. He/She has explicitly stated his/her interest in hiring a tutor from us.

2.5. References to "Tutor Account Pages" shall be referred to as online web pages accessible by tutors after they log in to our website, which include, but not restricting to, the Tutor Dashboard Page, My (Tutor) Profile Pages, Edit Profile Pages, Your Assignment Pages, Pending Assignment Pages, Confirmed Assignment Page, Rejected Assignment Page and Available Assignment.

3. Intellectual Properties

3.1. All contents found in this website are properties of TUSHIMA TRADING SDN BHD, and re-use of these contents for purposes other than your own non-commercial use is strictly prohibited. No material, graphic or image from this web site may be modified in any manner, or reproduced, republished, uploaded, posted, or distributed in any way, without appropriate permissions from TUSHIMA TRADING SDN BHD.

3.2. The intellectual property rights in all software and content made available to you on or through this Website remains the property of Basic Principles or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Basic Principles and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

3.3. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Basic Principles or its licensors. StraitsTutors.com.sg TM are trademarks belonging to Basic Principles. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar without the written permission of Basic Principles.

4. Tutors

4.1. Registration
  4.1.1. Registering a tutor account with TUSHIMA TRADING SDN BHD is free.
  4.1.2. To register for a tutor account, you must fulfill the following conditions:
     a) You must be at least 18 years of age;
     b) You must be either a Singaporean or a Singapore Permanent Resident; and
     c) You must be residing in Singapore.
  4.1.3. TUSHIMA TRADING SDN BHD reserves all rights to reject or refuse any registrations.

4.2. Tutor Account

4.2.1. You must keep the confidentiality of your account registration email and password.

4.2.2. You agree to inform TUSHIMA TRADING SDN BHD in the event of any unauthorized access to your account or any possible breaches of security, as soon as the incident comes to your attention or at the soonest available time.

4.2.3. You will be given a tutor account space which will be identified by a unique tutor ID upon successful registration, to which it will be your responsibility to maintain.

4.2.4. You understand that the information you supply and publish in the tutor account pages should be as accurate as possible, and that you should avoid publishing untrue or inaccurate information, which may mislead clients and TUSHIMA TRADING SDN BHD’ coordinators.

4.2.5. You understand that your contact information("Contact Number", "Address", "Postal Code", "Email Address", "URL") are only viewable by yourself and TUSHIMA TRADING SDN BHD, and not made public to other users of this website.

4.2.6. You understand that you are prohibited from posting up contact details, or links to your contact details in your Tutor Account Pages which might lead to clients directly contacting you for tuition assignments without going through TUSHIMA TRADING SDN BHD.

4.2.7. You understand that you, and not TUSHIMA TRADING SDN BHD, will be entirely responsible for any issues arising from the information or content you posted up and made public in the tutor account pages.

4.2.8. You understand that TUSHIMA TRADING SDN BHD reserves the right to access your tutor account pages at any time, and to modify any information as the coordinators see fit.

4.2.9. You agree to permit TUSHIMA TRADING SDN BHD access to all uploaded files made available by you using the uploading interfaces provided in the tutor account pages.

4.2.10. You understand that TUSHIMA TRADING SDN BHD may apply modifications to your uploaded certificates and documentations, in the form of changing the file formats (e.g: from .BMP to .JPEG) and the applications of watermarks. TUSHIMA TRADING SDN BHD will not alter any information presented in the uploaded certificates or documents.

4.2.11. You understand that you, and not TUSHIMA TRADING SDN BHD, will be entirely responsible for the validity and accuracy of the contents of your uploaded files.

4.2.12. You understand that TUSHIMA TRADING SDN BHD will not be liable for any issues or damages arising from your failure to comply with the terms of use.

4.2.13. You understand that TUSHIMA TRADING SDN BHD reserves the right to edit, block or terminate any accounts as deemed necessary.



4.3. Qualifications

4.3.1. You understand that any grades or other qualification information entered and posted by you in the Tutor Account Pages must be accurate and non-misleading.

4.3.2. You understand that you can choose to not reveal your qualification details or part of your qualification details on your tutor account pages.

4.3.3. You understand that should you wish to not reveal your qualification details on the Tutor Account Pages, you might be given a lower priority in tuition job assignments.

4.3.4. You understand that all uploaded documentations and certifications will be visually checked by TUSHIMA TRADING SDN BHD and compared against the qualification information you provided in the Tutor Account Pages.

4.3.5. You understand that your tutor status will only become verified if all your academic qualification information posted up in your Tutor Account Pages has been supported by valid uploaded documentations and certifications, as verified by TUSHIMA TRADING SDN BHD’ jurisdiction and judgment.

4.3.6. You understand that TUSHIMA TRADING SDN BHD may release files you uploaded pertaining to your qualifications to customers at their request, who have been assigned to you for the first lesson.

4.3.7. You understand that TUSHIMA TRADING SDN BHD may request from you the original copies of your documentations and certifications for verification purposes.

4.3.8. You understand that TUSHIMA TRADING SDN BHD reserves the right to refuse verification of any tutors, and the right to unverified any previously verified tutors, dependent upon the judgment and jurisdiction of TUSHIMA TRADING SDN BHD’ coordinators.



4.4. Tuition Requests and Assignments

4.4.1. You understand that to assist TUSHIMA TRADING SDN BHD to make better decisions regarding tuition assignments coinciding with your free schedules, you should update your schedule information in your Tutor Account Pages as accurately and regularly as possible.

4.4.2. You understand that registering a Tutor Account with TUSHIMA TRADING SDN BHD does not guarantee tuition assignment jobs to you, as jobs are assigned based on available tuition demand and how accurate tutors match up with customer’s requirements.

4.4.3. You understand that once you accepted a tutoring assignment, the rate is non-negotiable once agreed upon.



5. First Lesson

5.1. You are to bring along your certifications and documentations for your first lessons with the client for verification purposes.

5.2. If the customer is not satisfied with your tuition services, TUSHIMA TRADING SDN BHD will follow up with you regarding the future arrangements after discussing with the customer. You may not be paid for the first lesson in such an event.

5.3. If you are unable to make it to the first lesson of a tuition job assigned to you by TUSHIMA TRADING SDN BHD for any reason, you are to call up TUSHIMA TRADING SDN BHD at least 5working days before the actual lesson, unless otherwise stated.

5.4. In relation to the above agreement terms, if you fail to call up TUSHIMA TRADING SDN BHD to inform your absence from the lesson with a valid reason, TUSHIMA TRADING SDN BHD will terminate your tutor account. This will be evaluated on a case-by-case basis.

5.5. By failing to turn up for the first lesson of a tuition job which has been accepted and confirmed by you, TUSHIMA TRADING SDN BHD may lower your priority when assigning tuition jobs in the future or terminate your tutor account.

6. Cancellation of Assignments

6.1. The client reserves the right to cancel or withdraw his/her tuition requests or assignment at any time.

6.2. TUSHIMA TRADING SDN BHD will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client.

6.3. If you wish to cancel a tuition assignment before the first month, you are to inform both TUSHIMA TRADING SDN BHD and the customer at least 5working days before the next lesson date.

7. Service Fees

7.1. TUSHIMA TRADING SDN BHD will be taking 50% of the first month’s, or first 4 weeks’ tuition fee as service from the client. The service is due when half the amount of the lessons agreed for the first month or first 4 week is delivered.

7.2. In the event that a tutoring assignment is cancelled by the client before the tutor completes the agreed number of lessons for the first month or first 4 weeks, TUSHIMA TRADING SDN BHD will be taking 50% of the tuition fees for the total number of lessons delivered in the month. i.e.; If the client has requested for 8 lessons per month, but the assignment was cancelled after the 5th lesson, TUSHIMA TRADING SDN BHD will be taking service for the 5 lessons conducted.

7.3. In the event of cancellation/postponing of lessons in the first month, unless otherwise stated, TUSHIMA TRADING SDN BHD assumes full claim to the afore-mentioned service when half the agreed number of lessons per month is met, regardless of the actual amount of lessons completed in the first month, or the first 4 weeks. i.e.; If the client has requested for 8 lessons per month, TUSHIMA TRADING SDN BHD is entitled service for the first 8 lessons. If the actual number of lessons carried out in the month is less than 8 lessons, TUSHIMA TRADING SDN BHD still assumes full claim to 8 lessons of service. This service is due after the 4th lesson.

7.4. In the scenario that the tuition assignment was cancelled by the customer after the first lesson, TUSHIMA TRADING SDN BHD will be taking a service equivalent to 50% of that lesson's fees, unless otherwise indicated.

8. Conduct of Tutors

8.1. Although TUSHIMA TRADING SDN BHD cannot assume any responsibilities for the tutors’ conduct during tutoring assignments, issues pertaining to this are treated very seriously. If it comes to TUSHIMA TRADING SDN BHD attention that registered tutors displayed inappropriate conducts during assignments, as deemed by TUSHIMA TRADING SDN BHD, penalties will be imposed on the tutor’s account, which may including terminating the account or lower the priority of future tutoring assignments.

8.2. On no account should any tutor have any physical contact with a child or vulnerable adult unless it is to prevent accident or injury to themselves or anyone else (e.g. to prevent a fall), or in the case of medical assistance being needed (e.g. to administer first aid), or to provide nursing or other general care, in which case the prior consent of the affected person should be requested where possible. Where appropriate, consent from parents or those with parental or caring responsibility should be obtained.

8.3. If a child/vulnerable adult is hurt or distressed, the tutor should do his/her best to comfort or reassure the affected person without compromising his/her dignity or doing anything to discredit the person's own behaviour.

8.4. Communication with children/vulnerable adults is vital in establishing relationships built on trust. Those working with children or vulnerable adults should listen to what they are saying and respond appropriately. Children and vulnerable adults are entitled to the same respect as any tutors. It should also be made clear to them what standards of behaviour and mutual respect are expected from them.

8.5. Those working with children/vulnerable adults should behave appropriately, ensure that language is moderated in their presence and should refrain from adult jokes or comments which are clearly unsuitable. Tutors should also note that what may be acceptable language to their friends may not be regarded as such by those of an older generation.

9. For Clients requesting for Tutor

9.1. You understand that TUSHIMA TRADING SDN BHD aims to be as accurate as possible in the description of the tutors. However, TUSHIMA TRADING SDN BHD does not guarantee the data to be complete, accurate, reliable, current and error-free.

9.2. You understand that the preferred tutors you requested are subjected to availability. While TUSHIMA TRADING SDN BHD seeks to fulfill your request to the best of our ability, we do not guarantee the availability of the preferred tutors.

9.3. You understand that the tutoring rates stated on this website only serves as a guide and the final rate is subjected to negotiation between you, TUSHIMA TRADING SDN BHD and the tutor.

9.4. You understand that the rate is non-negotiable once agreed upon.

9.5. You understand that, unless otherwise stated, the tuition will take place at your place of residence.

9.6. You understand that you will be given one trial lesson to evaluate the tutor. If you terminate the service after the first lesson, you are liable to pay for the amount of lessons provided.

9.7. You understand that TUSHIMA TRADING SDN BHD will be charging half of the first month’s tuition fee as service for services rendered. The bill will be mailed or e-mailed to you two weeks after the tuition commences.

9.8. You understand that payment should be made by you to TUSHIMA TRADING SDN BHD directly, unless otherwise stated. Tutors should not collect the payment on TUSHIMA TRADING SDN BHD’ behalf.

9.9. You will not violate any laws, third party rights or any of our policies.

9.10. You will not provide false, inaccurate or misleading information

9.11. You will not fail to deliver payment for services rendered by TUSHIMA TRADING SDN BHD

9.12. You will not circumvent, manipulate our billing process, service structure or service owed to TUSHIMA TRADING SDN BHD.

9.13. You will not transfer your requested assignment or account to a third party without our consent.

9.14. You will not collect information about other users without our consent

10. Applicable Law and Jurisdiction

10.1. The terms of use shall be deemed to be a contract made in Singapore and shall be subject to, governed by, and interpreted in accordance with the laws of the Republic of Singapore for every purpose.

11. No Warranties

11.1. THIS SITE, THE MATERIALS, AND THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. YOU EXPRESSLY AGREE THAT USE OF THIS SITE, INCLUDING ALL CONTENT OR DATA DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE, IS AT YOUR SOLE RISK. WE DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, MATERIALS, AND CONTENT ON THE SITE. WE DO NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR PHOTOGRAPHY.

12. Limitation of Liability

12.1. TUSHIMA TRADING SDN BHD WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS OR SERVICES.

 


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